FAQ.

Warranty coverage depends on the product category:

• Furniture (Living Room and Bedroom): 2-Year Limited Warranty.
• Appliances, Lighting and Decor: 12-Month Limited Warranty.

All warranties commence from the original date of delivery. Full details of what is and isn't covered are available on our Warranty page.

Many of our sofas and chairs are vacuum compressed for safer, more efficient transport. Once unboxed, please allow up to 72 hours for the foam, fillings and cushions to fully expand and settle into their intended shape and feel.

This is a normal part of the unpacking process and does not affect the long-term performance, comfort or quality of your furniture. Giving cushions a gentle pat and plump as they expand can help speed things along.

No. All Ovaro Home pendant lighting and hardwired electrical fixtures must be installed by a licensed electrician or suitably qualified professional.

This ensures the installation complies with Australian electrical standards, keeps you and your home safe, and protects the warranty on your product. Installation by anyone other than a qualified professional may void your warranty and may not be covered by your home insurance.

The Ovaro Home 2-Year Limited Warranty covers:

• Structural defects in the frame or internal support structure.
• Manufacturing faults in workmanship.
• Material defects under normal residential use.

It does not cover normal wear and tear, misuse, accidental damage, pet damage, commercial use, or damage caused by environmental exposure. For a full list of inclusions and exclusions, see our Warranty page.

To lodge a warranty claim, email our customer care team at support@ovarohome.com.au with:

• Your order number.
• A clear description of the issue.
• Supporting photographs or videos.
• Any product or batch labels (typically located on the underside of the product).

Our team will assess your claim and advise on the next steps.

Assembly requirements vary by product. Where assembly is needed, easy-to-follow instructions are included with your delivery and all required hardware is supplied.

For larger pieces, we recommend having a second person on hand to help with positioning. Hardwired items such as pendant lighting must be installed by a licensed professional.

Care recommendations vary by material and product. As a general guide:

• Keep furniture out of prolonged direct sunlight and away from heat sources to avoid fading or warping.
• Rotate and plump cushions regularly to maintain their shape.
• Clean spills promptly with a clean, dry cloth and follow the care instructions provided with your product.
• Avoid harsh chemicals or cleaning agents not approved for the fabric or finish.

Specific care instructions are included with each product on delivery.

Ovaro Home orders are dispatched from our warehouses in Melbourne and Brisbane. Delivery timeframes depend on your location and will be reflected in the tracking details we send through once your order is collected from our warehouse.

Full details are on our Shipping & Delivery page.

Yes. You'll receive an order confirmation by email as soon as your order is placed, followed by tracking details once our delivery provider collects your order from our warehouse.

No. We are unable to deliver to PO Boxes or parcel lockers. Please provide a residential or business street address at checkout.

No. Ovaro Home products are available online only. We do not offer click & collect or delivery for Ovaro Home products from GiftBox stores.

If your order has not yet begun processing at our warehouse, you may cancel for a full refund. Please email support@ovarohome.com.au as soon as possible. The request must be received before the order is submitted for shipment.

If your order has already been processed or is in transit, cancellation is not guaranteed. We can contact our delivery partner to request a redirect back to our warehouse, but this isn't always possible, and a $99 return fee will be deducted from your refund if a redirect is approved.

If the item has already been delivered or is out for delivery, please refer to our change of mind or damaged item information instead.

Please inspect your order within 7 days of delivery. If an item arrives damaged, defective or incorrect, contact our customer care team immediately at support@ovarohome.com.au and include:

• Your order number.
• A description of the issue.
• Photographs or videos showing the problem.

Our team will review your request and work quickly to resolve the issue. Depending on the circumstances, solutions may include a replacement, partial refund or full refund. Hold on to all original packaging where possible while we assess the issue.

You have 30 days from the date of purchase to return your product for a full refund or exchange, provided it is unused and in saleable condition, with original proof of purchase. Refunds are processed using the original payment method.

Some exclusions apply. The following items cannot be returned for change of mind:

• Compressed furniture that has been expanded.

To arrange a return, contact our team at support@ovarohome.com.au. We'll provide a return label and address for one of our fulfilment centres. Full details are on our Returns & Refunds page.

We accept the following payment methods at checkout:

• Visa
• Mastercard
• American Express
• Afterpay